Since opening our account in May 2025, we have repeatedly experienced problems generating reports independently. Each time we attempt to run standard usage or summary reports, the system returns:“No data was recognized for the criteria entered. Please change your submission request and resubmit.”All date ranges and account parameters entered are accurate, yet we continue to encounter this error.To date, we’ve reached out multiple times via both chat and phone support. The chat queue can take anywhere from 5 to 30 minutes, and phone requests frequently require escalation tickets to produce even basic reports. After six months, there has still been no long-term resolution to this recurring issue.This has significantly impacted our ability to manage and reconcile our fuel expenses internally. The level of dependency on customer service for basic reporting is not sustainable and does not align with the functionality and transparency that was advertised when we opened the account.
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