Seems to be a pattern. I have been locked out of my account twice now. I called 2 days ago and waited on hold for almost an hour waiting for the "correct department". I asked for someone to call me back as I don't have hours to wait on hold. I was told that was fine and no one ever called back. Just tried again, as now the payment is late. After 30 and being transferred 3 times I was told they couldn't discuss MY ACCOUNT with ME! I don't have the account number because they don't send paper bills. I asked them to send me a final paper bill so I can make the final payment and close the account. SHE SAID NO! This is the most ridiculous business model I have ever encountered. I am trying to pay the bill and can't. Please save yourself a lot of misery and do not use this company.
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