We stopped using this company several months ago because we constantly had issue logging in to our account. We also make requests on several occasions to send us the form to set up auto payments as this was not available to do on their dashboard. The customer features are ARCHAIC! Often we were locked out and left to wait until customer service hours (M-F 8-5) to resolve issues. For a service business that is constantly in the "Field" that is a challenge. We received a notice of late payment a few days ago and we haven't used the account in over 6 months. We again were locked out of the account. The representative would not unlock the login access, would not let us verify charges, would not send receive a list of charges or even discuss the account. We were instructed that could be provided when the bill was brought current. This practice of holding a customers business credit hostage to collect a debt and denying them the right to validate the debt is UNETHICAL!
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