I am sharing my experience to provide a factual and balanced account. I submitted a withdrawal request on December 9. As of now, the request has been pending for over two weeks. During this period, I have adhered to all trading rules, which the support team confirmed to me in writing multiple times. I was also assured that my profits and eligibility were secure. However, despite several escalations—along with confirmations that the case was raised to senior finance and management—numerous promised timelines were missed, including specific commitments for 12-hour and 2-hour resolutions. Communication eventually ceased, and no clear payout date or processing confirmation has been provided to this day. I understand that delays can occur, but the inconsistent follow-up and missed commitments have been frustrating, especially after receiving clear assurances. I hope this review encourages the team to enhance transparency and communication regarding withdrawals, and I am still waiting for a proper resolution of my case.
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