I asked support whether drawdown on Stellar (non-Instant) accounts is calculated based on balance or equity. I was told it is balance-based and that only Stellar Instant uses trailing loss.
However, the official rules clearly state that floating (open) losses are included in Daily Loss calculations, meaning an account can be breached while a trade is still open, even if it later recovers. That is equity-based enforcement.
When I pointed out this contradiction, support dismissed it and redirected me to the FAQ instead of giving a clear answer.
For traders, this distinction is critical. The communication is misleading and can lead to serious risk-management mistakes.
Read the rules very carefully and do not rely on support explanations.
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