I was totally ripped off by this company a few years back. I wonder if their policies are still the same. Booked a trip, arrived 15 minutes before the scheduled time. Was told they sold my seats because I was late. Had taken the same trip the year before arrived literally at take off time and had no problems. But this time they were of no help. I had the entire family standing there just extremely disappointed that the vacation we had been planning for months was not going to happen. Then the ticket folks told me they had another flight leaving in an hour and if there was a late show we could possibly have their tickets but of course we would have to pay a fee for the service. Sure enough when the hour was up they called me to the ticket counter and told me they had a no show and for $250 we could have their seats. I of course paid so the family trip would happen. We were sitting waiting for the plane to start boarding and I see ths family walk up to the ticket counter and the father said pretty much all the same things I had said an hour earlier that they were technically not late that there was 15 minutes before boarding. Same deal was made again for a later flight for this family. What a total scam this company is running, especially since because of storms the flight we were waiting on was delayed an hour. I liked the deals I originally had gotten from this company before this but have never used them again. It is a sleazy company.
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