I attempted to make a reservation online. I received a message that the site was having technical difficulties. I did not get a confirmation number but I saw a pending charge on my credit card. I called the Funjet number and the agent checked to see if I had a reservation. He said since I never received a confirmation number, the reservation was not made. He attempted to make the reservation on his end but he got the same message. After checking with his “support team” he said the site was not accepting reservations because the flight may be booked. He assured me my card would not be charged. He said he would call me the next day if something opened up but he never called. I booked my trip with AMR which is another company owned by AGL. I checked me credit card a couple of days later and Funjet did charge my card even though I never received a confirmation number and the agent telling me it would not be charged. I was on the phone for over 4 hours today with an agent who was giving me the run around about talking with her “support team.” I finally had to hang up but she said she would call or email me. I still have not heard from her. I am going to ask my credit card company to dispute the charge. I am guessing the next step is the BBB since I have no other contact numbers.Updated- I reached out to Funjet when they responded to my Trust Pilot review with an email. They refunded all of my money and I am happy with the resolution. My advice would be not to bother calling their customer service line and email them directly. I spent 4 hours on the phone with the customer service agent and she had no intention of helping me.
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