Extremely disappointing experience. On December 2nd, I placed an order that included a standard figure and a custom one. The standard figure arrived after a week, but the custom item (which costs significantly more) has yet to be delivered. The automated support on the website insists that the order is complete. Only after a lengthy explanation does it acknowledge that one figure is still missing and suggests submitting a ticket. However, no one responds to these tickets, despite the promise of a reply in 3-5 days. That's a lie—you never receive a response. I've been waiting for 10 days with no updates. The website chat is of no assistance. I attempted to cancel the order to get my money back since the figure hasn’t been shipped, but the chat informed me that cancellation is not possible, it can't issue a refund, and I need to create a ticket—which, as you can guess, will go unanswered. Unacceptable!
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Funko - Makers of Pop! Vinyl and pop-culture licensed toys including: Lucas Films, Marvel, Hasbro, The Walking Dead, Game of Thrones, DC Comics, NBA, and Disney