I received an incomplete order and the customer service did not resolve the issue; ultimately, they ignored me and left my matter unresolved, failing to provide what I paid for. I ordered several customizable characters as gifts for Christmas, and while I was fine with the wait, one of the characters arrived missing a personalization accessory. It may seem minor, but with faceless figures and limited outfit options, it’s the accessories that help define the character. What I received was not what I paid for. I reached out to customer service, who requested photos of the item and packaging. I sent clear images showing the missing piece and explained what I needed. They assured me they would address the issue and mentioned that this wasn’t their usual standard, which contradicts what I see in other reviews. After a few more weeks, I received a package, but instead of the missing piece I requested, they sent me the other characters I ordered. While I appreciated getting the additional characters, I still did not receive the complete character I initially inquired about. This is why I’m giving 2 stars. I would have rated it 1 star for the inadequate customer service, but I’ve added an extra star because they made some effort to resolve the issue, and I don’t want to confuse incompetence with malice.
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Funko - Makers of Pop! Vinyl and pop-culture licensed toys including: Lucas Films, Marvel, Hasbro, The Walking Dead, Game of Thrones, DC Comics, NBA, and Disney
