I ordered a mantel which still hasn't arrived. I placed the order on the 21st January. As nothing arrived within the timeframe shown on their website I attempted to make contact which is virtually impossible. There is no phone number on their website. There is a chatbot that gives out bog standard replies. It says their customer services is open 9-5 but I've never been able to get speak with a human or had an email that wasn't a fob off. I was told they were really busy and had hired more people to help process orders. This meant orders were delayed for 3 days. This revised timeframe has also now passed. Finally I had an update telling me my order had been dispatched and that DX would be delivering it. This was on Friday morning but DX didn't actually get the parcel until Monday so I think they are not being 100% accurate when using the term "dispatched". Yesterday I had a message from DX saying that the item would be delivered today (3rd February) but as of now (5.39pm) still no sign of it. I wont be buying anything else from them and would advise others to avoid.
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Funky Chunky Furniture is a UK-based furnituremaker and online retailer.
We handcraft solid wood furniture, floating shelves and mantels in our very own workshop in the North East of England, just outside of Newcastle upon Tyne.
Each piece is handmade, to order. So, if you order from our website, our craftsmen will make that especially for you. Sometimes that takes time, particularly when we're busy!
You'll find all our handmade furniture, shelves and mantels on our website. We have a wide choice of styles, designs and colours to choose from.
We also sell accessories that we've sourced from likeminded producers and suppliers. These have been carefully chosen by our team to complement our furniture and shelves, as well as fit with current interior trends and styles.
If you want to find out more, visit our website, or contact our customer services team who will be only to happy to help you.
Please be aware that during busy times it make take us longer than we'd like to get back to your enquiries. See more
