We ordered a fireplace mantle, lead time stated 5-7 days, arrived 2 weeks from order, damaged, immediately emailed with pictures, and followed up with phone call, return of damaged mantle and replacement organised, was told it would be priority, 2 weeks later I rang to enquire regarding delivery of the second one , was told I hadn’t submitted the online form for return and replacement , this I had done within 5 minutes of the first mantle being delivered and discovering the damage, then was informed I would get this next day, it did arrive next day, but once again it was damaged.
Again arrangements made to have returned and refund.
Now, in between the many calls and emails that I had submitted there was very little in terms of customer service , every part of the process had to be led my myself, if I hadn’t rung several times I would not have got any results, emails are hardly picked up and responded to, was told repeatedly “we making our way through emails”
We love to support small businesses , we run a small business ourselves, and communication has to be priority, sadly communication is lacking from funky chunky.
Apology was given but didn’t feel genuine, I felt in the end ‘I was the annoying customer’
All in all 4 weeks wasted with workman on standby to fit the mantle and Electrition for the soundbar that was to sit on the mantle. And we at stage one again sourcing an oak mantle.
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Funky Chunky Furniture is a UK-based furnituremaker and online retailer.
We handcraft solid wood furniture, floating shelves and mantels in our very own workshop in the North East of England, just outside of Newcastle upon Tyne.
Each piece is handmade, to order. So, if you order from our website, our craftsmen will make that especially for you. Sometimes that takes time, particularly when we're busy!
You'll find all our handmade furniture, shelves and mantels on our website. We have a wide choice of styles, designs and colours to choose from.
We also sell accessories that we've sourced from likeminded producers and suppliers. These have been carefully chosen by our team to complement our furniture and shelves, as well as fit with current interior trends and styles.
If you want to find out more, visit our website, or contact our customer services team who will be only to happy to help you.
Please be aware that during busy times it make take us longer than we'd like to get back to your enquiries. See more
