I ordered a "Funny greetings video, order number: 42693" last 31st July. I tried downloading it a couple of times on my PC and my phone but I didn't get any notification, so I assume that it's okay not to download it until I need to use it for my husband's birthday and it shows on the website that the video is currently unavailable. I tried messaging you guys for a couple times but no reply, and the website is not working at all anymore even to order a new one).
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