I purchased a product from Funpunch for $60, and it completely failed after just two months of normal use. For something at that price point, I expected much better durability and quality.
What’s even more frustrating is their warranty is only 30 days. After experiencing this, it really makes you question why the guarantee is so short — almost as if they expect issues to arise shortly after that window closes.
When I contacted customer support, they offered me a $12 refund on a $60 product. What exactly does $12 solve when the item is now completely useless? The other option they gave me was to send a replacement part — but only if I cover the shipping cost. I even asked how much shipping would be, and they never responded with a clear answer.
They ended their email by saying they “want to make this right,” yet neither option actually makes this right. If you’re willing to replace the part, why not stand behind your product fully and cover the shipping as well? Asking the customer to pay more money to fix a product that failed prematurely doesn’t feel like good customer service.
Overall, very disappointed in both the product quality and how this situation was handled. I would not recommend based on my experience.
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