I had bought a iPhone 13 in the store on Wednesday the 5th of February returned to the store the 7th of February due to a faulty battery and was told go back Tuesday I’d get a new phone in the mean time I had to use it . Tuesday came and I had entered the store to hand the faulty phone back as he promised a new phone and he noticed a mark on the back in which he than proceeded to blame me for in which I didn’t drop nor did I let the phone get a bang and he than proceeded to refuse to give a new phone he had went to hand me back the faulty phone till I showed him the receipt which had also said it was under warranty he than took the phone back on Tuesday and said he’d fix the battery and that he would contact me when it was done in which today being Wednesday I had been in earlier this morning to see was it done he said come back this evening in which I sent my daughter in and he said it wasn’t done yet to come back Thursday evening in which I think was a joke as I’ve two kids attending a special needs school who I need to keep in contact with and with not having a phone I cannot keep the connection with the school . I’m really not happy with the service in which I have received
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