Ordered fur hat with ties. When I tried hat on and tied the straps, one immediately broke off, rendering hat defective & useless. Sent it back same day as received in mail; had to send photos 4times to them as proof of defective hat/broken tie strap! They didn't provide FULL REFUND & deducted for shipping - why should I be forced to lose $$ for their defective item!!! Poor customer service & taking hard earned consumer $$$ for selling defective items! Never Again!
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