Review Time
I appreciate the gorgeous grey/black leather aviator fur hat. The quality is exceptional and matches the images perfectly on the lovely website. This is a fantastic platform to purchase from. I'm eager to buy another item soon. Thank you for the outstanding customer service during my order. I truly value the prompt and friendly assistance.
I’m absolutely thrilled with this purchase! The material is incredibly soft and boasts a wonderfully smooth, cozy texture. As soon as I slipped them on, my feet felt warm and comfortable without being sweaty or too hot. They fit perfectly and stay in place while I move around, making them ideal for home wear, especially on chilly days. I LOVE IT!
I’m thrilled with my purchase; the material is incredibly soft and has a smooth, cozy feel. The moment I slip them on, my feet feel warm and comfortable, without getting sweaty. They fit perfectly and stay securely on my feet while I walk around, making them ideal for home use, especially during colder days. I absolutely LOVE them!
I placed an order for a sweater three weeks ago, but it never arrived, and they charged my card immediately. After searching through my emails, I found their absurd policy requiring a screenshot of my Visa account showing their charge. This is the most ridiculous way to conduct business I've ever encountered.
I ordered on a Sunday and changed my mind by Monday. I spoke with a real person who helped me modify my order, and it was delivered by Tuesday. That's just 24 hours, coming all the way from Canada to the USA! The hat is absolutely stunning.
I strongly advise against purchasing from this company — they are very dishonest and misleading. They claimed that none of their fur products come from China, yet two out of the three items I received clearly indicated that they did. After reaching out about this, I received no response until I disputed the charge with my credit card company. They didn’t apologize but instead asked me to return the items, even trying to impose a restocking fee, which I refused. Eventually, they agreed to waive the fee, but they have never addressed why they lied about the product origins and continue to ignore my attempts to communicate. Terrible customer service and shady practices — steer clear!
I had a wonderful first-time experience ordering from this company. Their shipping was fast, and the products are fantastic. I took the time to read reviews before ordering and found that the negative ones often came from people not following the policies. I would highly recommend them!
This is my first review, and I’m quite unhappy with the service. I placed an order online and shortly received an urgent email requesting a screenshot of my credit card statement showing the transaction. I’ve sent multiple emails, including proof of purchase from my bank, but they seem to have stopped responding, even though they still have my money. I did receive an email stating my order was canceled and my money refunded, but I’m still waiting to see the funds back in my account.
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