After sending me a hat with a HUGE bald spot on the front of it, i was told a replacement would be sent out immediately. I was told to return the hat, so i shipped it back the same day i had received it. A week later, after having heard nothing, i emailed them again inquiring. I received a response that they had received the defective hat and that a replacement was being shipped out. More time goes by and no information on replacement having been shipped. I emailed again inquiring and was told they were expecting a shipmemt soon. A disastrous storm hits our area, and i receive an email stating that they wont be able to replace the hat i ordered and returned. They offered to refund me. I accepted. They refunded be $39. I paid $54. I contacted the company by email and phone. The "customer service" rep informed me that they thought they would be getting a shipment in when i was told they were sending a replacement. Thats not ethical business practice! When i vented my frustration at having been emailed that i would be refunded less than what i had paid for a damaged product they knew was damaged when they sent it to me, i was told it would be brought up. I realize that in this day and age, people no longer care about others. Me finding that to be pathetic is irrelevant. To knowingly send damaged products to customers is negligent business practice. To sell something one does not have on hand is unacceptable. To not fully refund a customer for a companies repeated mistakes is theft. Customer Service is making it right when your company messes up. I understand that things happen. I understand that mistakes are made. Taking advantage of customers is crossing the line. Using a disater as an excuse for lying and stealing from a customer is disgusting!! Shame on FurHatWorld for losing sight of what quality business is. Maybe they have always run their business that way. They lost my business. Im certain that means nothing to them though. You would think that after everything we have ALL been through this past 2yrs, that businesses would treat those who support them would do better. But not even the bare minimum with FurHatWorld. What a shame!! Any company that operates by treating customers terribly will eventually go out of business. Its nit difficult to treat people better. Its a conscious choice to treat customers terribly.
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