I ordered a bag with Furla on the 30th of December that was supposed to be delivered on the 5th of January. Someone rang my doorbell, the bag was not delivered and I received a message that I could pick it up at a UPS service point. I drove there twice and both times it said the shop was temporarily closed. I tried to schedule a new pickup point and nothing happened. I called UPS 3 times after the 3rd time I was getting a response finally, which was they were trying to reach the shop where they had delivered the bag. This could take MINIMALLY 2 days. I asked Furla to take care of the problem between them and UPS and either send me a new bag or give me a refund. They said they would refund the money within 10 days of receiving the package back. The customer service agent also kept repeating I did not pick up the bag on time. I think this is pretty much the worst customer service I have ever encountered.
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Established in 1927 by Aldo Furlanetto in Bologna, Furla looks towards its 90th anniversary with a foot grounded in its solid past of time-honored craftsmanship, artisanal expertise, a sense of beauty and innovative designs. Furla stands for quality, colorful creativity, joyfulness and a Contemporary Italian Lifestyle - producing bags, shoes, and accessories for both women and men.See more
