I am extremely disappointed - the website indicated a delivery timeframe of 7-21 working days. After 21 days, I received ZERO communication apart from the repeated statement about the 21 working days. Furthermore, the social media page removes negative or critical feedback about delivery issues and only responds with generic gratitude for patience. There is no assurance that the order will arrive in time for the holiday, especially since others who ordered earlier are still waiting. The company needs to improve communication significantly; if you can't fulfill orders on time, you shouldn't accept them. These delays are unacceptable, especially after you claimed delivery times were back to normal in a recent response. On a positive note, I was able to receive a refund, which is appreciated.
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