Review Time
The slippers are truly magnificent—very comfortable and perfectly fitted, making the two-month wait worthwhile. However, the communication with the support team is quite lacking, which is frustrating and needs improvement.
I am extremely disappointed - the website indicated a delivery timeframe of 7-21 working days. After 21 days, I received ZERO communication apart from the repeated statement about the 21 working days. Furthermore, the social media page removes negative or critical feedback about delivery issues and only responds with generic gratitude for patience. There is no assurance that the order will arrive in time for the holiday, especially since others who ordered earlier are still waiting. The company needs to improve communication significantly; if you can't fulfill orders on time, you shouldn't accept them. These delays are unacceptable, especially after you claimed delivery times were back to normal in a recent response. On a positive note, I was able to receive a refund, which is appreciated.
Extremely disappointed - the website indicated a delivery time of 7-21 working days. After 21 days, there was no communication except for the repeated statement about the 21 working days. Additionally, the social media page removes negative comments regarding delivery issues and fails to respond to inquiries, only thanking customers for their patience. There’s no assurance it will arrive for Christmas, as others who ordered earlier are still waiting. Significant improvement in communication is required, and if timely order fulfillment isn't possible, orders should not be accepted. These delays are unacceptable, especially considering a response from a review platform claimed delivery times were back to normal! I did manage to obtain a refund, which is a positive aspect.
I submitted a review on the website, but it seems to have vanished or been removed. I purchased a purse that holds up to 18 cards. After a couple of years, the card slots have loosened, causing the cards to fall out. I haven't overstuffed them; it's just wear and tear. I expected this wallet to last, but while the rest of it is still perfect, the card holders are now unreliable, making the purse unusable. It's a waste of money.
Five weeks after placing an order for three pairs of slippers, I inquired about my order status. I received a standard reply stating it takes 21 days to produce, etc. I spent over $400 and was promised a free gift of three items, but one pair looked significantly different from the picture, including a different color. After sending another email, I was simply told I could return them for a refund, likely at my own shipping cost. My daughter dislikes the pair intended for her and refuses to wear them. The customer service responses have been very disappointing, and I noticed that reviews on their website have been removed. This company needs to improve its customer service and be transparent about delivery times - why does it take at least 21 days to make a pair of slippers? I am very unhappy and will not purchase from them again.
Avoid this shop unless you enjoy long shipping times, pre-order delays, and a lack of communication. When you inquire about your order, the responses are dismissive and almost rude. They will reference information on their website, but it’s either hidden or not clearly visible. If you attempt to cancel, you may face penalties. My experience suggests they are dropshipping retailers, taking orders at inflated prices, sourcing from overseas, and then shipping. There are many misleading claims about local production and shipping. Don’t make the same mistake I did—shop elsewhere.
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Unique Handbags with a story. New Zealand Sheepskin slippers and cowhide handbags. Trusted by 80,000 + customers.
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