Our experience with Furni has been extremely disappointing from start to finish.The sofa we ordered arrived in a color that was supposed to match the one shown on the website, but in reality it looked completely different. The photo showed a beige color, while the actual sofa was much more grey. On top of that, the seating comfort was not what we expected, and to make matters worse, the couch was delivered incomplete, missing screws and pillows.The situation became even worse when we tried to contact customer service. Communication was very difficult, as the (Polish?) staff spoke and wrote very poor English, which made resolving the issue unnecessarily complicated.We eventually decided to return the sofa and requested a refund. Even that process was difficult and slow. Although we were promised a refund after returning the item, we are still waiting and have not received our money. We paid €180 for shipping the sofa back. It is very frustrating that Furni does not keep the promises they make to their customers.Overall, this has been a very frustrating and exhausting experience. I would not recommend ordering from Furni.
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Furni was founded out of a passion for sophisticated furniture craftsmanship. We design and produce high-quality furniture in Poland, using our many years of experience. We have designed Furni products with various tastes and needs in mind. You will find modern poufs that combine aesthetics with functionality, as well as modular sofas that can be perfectly adapted to any interior.
Ethically and ecologically made in Poland - all of our products are designed and manufactured in the picturesque region of Greater Poland near Poznań. All products reach our customers directly from our factory keeping prices as low as possible.See more
