Review Time
Absolutely worst experience purchasing something online. I received an order confirmation almost a month ago. However, when I try to track my order there is no order found. The couch should be delivered around now. I contacted them via email, WhatsApp, phone, instagram and a contact form - no reply. I requested to cancel my order and get a refund and I still haven’t heard back. It’s absolutely unacceptable - I am starting to wonder if this company actually exits or of it’s a scam.
Absolutely worst experience purchasing something online. I received an order confirmation almost a month ago. However, when I try to track my order there is no order found. The couch should be delivered around now. I contacted them via email, WhatsApp, phone, instagram and a contact form - no reply. I requested to cancel my order and get a refund and I still haven’t heard back. It’s absolutely unacceptable - I am starting to wonder if this company actually exits or of it’s a scam.
Our experience with Furni has been extremely disappointing from start to finish.The sofa we ordered arrived in a color that was supposed to match the one shown on the website, but in reality it looked completely different. The photo showed a beige color, while the actual sofa was much more grey. On top of that, the seating comfort was not what we expected, and to make matters worse, the couch was delivered incomplete, missing screws and pillows.The situation became even worse when we tried to contact customer service. Communication was very difficult, as the (Polish?) staff spoke and wrote very poor English, which made resolving the issue unnecessarily complicated.We eventually decided to return the sofa and requested a refund. Even that process was difficult and slow. Although we were promised a refund after returning the item, we are still waiting and have not received our money. We paid €180 for shipping the sofa back. It is very frustrating that Furni does not keep the promises they make to their customers.Overall, this has been a very frustrating and exhausting experience. I would not recommend ordering from Furni.
Very disappointed with this company!!!!!!First no delivery in to city centre, no communication, they refuse to return my payment for sofa they didn't deliver and try to change me additional 330€ for no delivery.After weeks of fighting and waiting, I received sofa in already used version, with half of assembled mechanism still on, with the wrong site position, black colour is for them light silver and without complet fixing mechanism. After they they lied, claiming that they did everything and more...at the end they blame me for everything that went wrong. Very rude personal, I can honestly say they were nasty.I will need to take them to the EU court for customer rights and protection, not receiving the goods in new condition and as described.Never buy from them, it's just waist of money and time.
Fantastic service! You can safely order from Furni. Great communication throughout the entire process. I ordered a sofa and asked for it in a different color than the available options — this was no problem at all and even without any extra charge. Truly amazing service. The delivery team drove all the way from Poland to Denmark and even helped carry it inside. I have absolutely nothing negative to say ☺️
We were in doubt to order a sofa we had never seen or tested before but it looked very comfortable with the nice green fabric on the website. Once the sofa arrived we were very happy with the colour, seating & delivery. I would recommend this sofa to everyone!
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Furni was founded out of a passion for sophisticated furniture craftsmanship. We design and produce high-quality furniture in Poland, using our many years of experience. We have designed Furni products with various tastes and needs in mind. You will find modern poufs that combine aesthetics with functionality, as well as modular sofas that can be perfectly adapted to any interior.
Ethically and ecologically made in Poland - all of our products are designed and manufactured in the picturesque region of Greater Poland near Poznań. All products reach our customers directly from our factory keeping prices as low as possible.See more
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