One Star. Poor service and lack of follow-through, fails to deliver actual tenants.
1. When I requested to cancel the auto billing, they refused. I clearly instructed them not to proceed with it next year. I couldn’t access their site to cancel it. In 2025, they did it again and claimed they couldn’t reverse the charges, suggesting I change it for the following year. Once more, I attempted to stop the auto renew, but the link was broken, leaving me unable to cancel. Now I’m working with my credit card company to reverse the charges. Once they have your business, it seems they won't let you go.
2. I briefly used their services, but it involved numerous inquiries without any real action. They either didn’t read the guidelines or simply didn’t care, repeatedly asking about pets even though it’s clearly stated in my ad that they aren’t allowed. It was too much hassle for minimal results. It’s reminiscent of trying to sell something online, where potential buyers keep asking if the item is available but no actual transaction occurs. The ironic part is that the owners claim they are doing this as proof of their good character. Steer clear of these individuals.
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