Ordered via B&Q and the expected delivery date has now changed. I now need to change the delivery address as a result of this and am struggling to get a response. The tracking app is not working. I contacted B&Q and they noted that there is now no despatch date. Tried calling Furniture 786 and it is a giff gaff mobile number that always goes to voicemail. I am likely to cancel the order at this point however now sceptical that I will get a refund given I cannot even get the basic information needed re the order. Can anyone at Furniture786 help please?????Update 11.12.25 - After posting the 1 star review I was contacted within a few hours. The lady who called was helpful and put my mind at ease - she arranged the delivery and also helped when this needed to be amended due to a delay. Good updates on delivery leading up to the day, some of text messages were a little informal (calling me mate) and I was asked to pay £20 to the delivery driver for bringing the sofa in and taking off the plastic and carboard, none of which had been requested. I declined having shown my receipt and they left with no issues. Review has been changed to 4 stars as a result of this
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We are a UK based online retailer specializing in high quality sofas, beds, and home furniture, delivering comfort and style directly to your doorstep. Our mission is to provide customers with modern, durable, and affordable furniture, paired with excellent customer service.
From corner sofas to luxury beds, every piece is carefully selected to bring both comfort and elegance into your home. We pride ourselves on fast delivery across England, secure online shopping, and dedicated after-sales support to ensure every customer is satisfied with their purchase.
Your comfort is our priority because a beautiful home starts with the right furniture.See more