We bought a modular couch set, which wasn't inexpensive, for my daughter. It seems they thought they could switch it since we weren't present. My daughter and her husband noticed stains on the set after we approved the purchase but didn't think much of it. When we called to finalize the purchase, they pressured us to buy a warranty, which we declined. When they picked up the furniture, it was well-wrapped, but they pressured my son-in-law again about the warranty, even making threats about it being void after he left. He took it home only to find it was the stained furniture. They insisted it was my daughter's fault for the stains. After some back and forth, they agreed to send someone for cleaning. However, when the technician missed the call, they claimed no service was scheduled. After more confusion, they admitted they were looking at the wrong paperwork. I feel completely let down by their service, and I urge others to take photos of everything and document thoroughly if they choose to deal with them.
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