I purchased new living room furniture less than a year ago. A leg broke off the oversized chair due to poor quality materials. Although I filed a warranty claim months ago, reaching someone to assist was a nightmare. I waited six weeks for a repairman, who had the wrong part. After being told I would receive updates, I heard nothing. When I called the store, I was told to expect a call back, but again, nothing happened. It's frustrating that they keep postponing my claim, and I definitely won't be returning as a customer.
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