I bought a sectional on October 5, 2024. Upon delivery, the technician informed me that one cushion was damaged, promising a repair or replacement. For months, the company kept canceling my appointments, citing technician hospitalizations. On January 3rd, I was supposed to receive the replacement, but they canceled again. After insisting someone come to fix this ongoing issue, the representative suggested I drive to their factory to pick it up myself. I was shocked. I ended up driving 45 minutes to collect a new cushion myself, which is unacceptable. This company has wasted my time and failed to rectify their mistakes satisfactorily.
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