Horrible company. We traveled to Peterborough after visiting the Rushden site to find the bench we needed as we were told they had it in stock. When we got there we were told they have it upstairs in the warehouse so we brought the item taking their word that they had it and that we could take it the same day. We parted with our money then drove around to the collection bay to be stood in the freezing for ages only to then be told they couldn’t give it to us as it was damaged. We thought this was fair enough as they offered to get another shipped from the Corby site to us. This was on the 18th of February. 16 phone calls later, we were first told the item was now with them but they couldn’t seem to send it out to us and couldn’t tell us why. Customer services were no help at all. They said they need to speak to the shop manager, no calls returned, and then when I asked for a refund because clearly they had lied as the bench was never infact there with them (I was later told this) I was then told they need to speak to the director to authorise this. I am still waiting for a call back and they just don’t help me at all! They have taken my money and are refusing to help or provide me with the product I have paid for. I would not recommend this company at all if you are ordering something. If you buy an item make sure you physically see it first and don’t take their word that they have it upstairs in their warehouse! Disgusted and furious! Will never shop here again.
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Welcome to Furniture Warehouse, the UK's premier destination for quality home furnishings at unbeatable prices. Our extensive range of furniture is designed to suit every style and budget, from modern minimalism to classic elegance. We pride ourselves on offering exceptional value without compromising on quality.
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