The product is not as advertised. They note 30d return if not satisfied but will not honor that process and will keep changing terms of return. Furrby responded but allow me to provide more specifics.They only responded AFTER I criticized them on their site advertising on Facebook despite the 3 emails I sent to their customer service.Their initial email stated they could accept the product for return, would send a shipping label, and charge a 15% fee if product not cleaned.That email later morphed into 'you pay for shipping...or you can keep the product with a $20 credit to the $129.99 that you paid.' Also, despite the written deduction of 15% fee if not cleaned, they again backtracked by stating that product had to be returned unused. They literally contradicted themselves in the same email. For reference, shipping costs me $65.We are now in the process of providing this evidence and their false web site claims to the credit card company we used and disputing it in this manner. Buyer beware and avoid this product and company at all costs. Let my horrible experience be your guide.
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Furrbby – Premium Stainless Steel Pet Products, Designed for Pets & Planet
Founded in 2024, Furrbby is a leading pet industry brand specializing in high-quality stainless steel products. We design clean, hygienic, and sustainable pet essentials—like litter boxes, feeders, and water fountains—with your pet’s natural instincts in mind. Our products make pet care easier, safer, and hassle-free for owners while keeping pets happy and healthy.
Committed to eco-friendly innovation, Furrbby uses recyclable and renewable materials to support a healthier future for pets, pet lovers, and the planet.See more
