Review Time
I placed an order on Feb. 15th and despite their clearly stated shipping policy (typically ship within 2 days, delivery expected between 3-7 days), as of the 27th I have not only not received my order but a tracking number hasn't even been created. I reached out to their support email on the 22nd and again on the 26th. The only contact they've made with me after the confirmation email was in response to my email on the 22nd and that was just to tell me to be "patient and wait."
I tried calling their support number and no one picked up. There was no recording to let me know I'd called the correct business and when I was told to leave a message, I was immediately told their mailbox was full.
This is becoming unacceptable and if it's not resolved I'm going to have to do a charge back on my credit card. I see reviews that seem real of people who had positive experiences ordering from Furrbby but the company's heavy use of AI generated images makes me question the authenticity of these positive reviews. I see other people who also feel like they've been scammed. I hope posting this review somehow gets their attention and my order gets fulfilled because contacting them through email and phone hasn't helped.
This is both a great idea and a very well-made litter box. My reason for purchase was that the cat had stopped using the plastic box and my local pet food supplier told me that was because the plastic absorbs odors and eventually the cat doesn't want to use it anymore. This stainless steel litter box did solve that, and since the metal doesn't absorb odor it presumably solved it forever. There is zero wasted litter, another benefit. This thing is literally the Rolls Royce of litter boxes.
As a "de facto" cat rescue, I've relied on various types/models of conventional litter boxes (as well as an automatic) for years. Recently, I have started switching out my old boxes for Furbby stainless steel boxes. Not only are they easier to keep clean, they do not retain odors. Additionally, the variety of designs accommodates a wide range of locations and sizes of cats. My Furrby litter boxes are one of the best investments I have made for my cats. Highly recommend!
I love my new pellet litter box, no more kitty litter to clean up , the pellets stay in the box. I use one weekly rabbit pad for the bottom so the plastic liner bags lasts for about a month or so. No smell as long as I clean up poop regularly. I also use a baby diaper pail for the poop and spray cedar spray in the pail when changing. Very clean and no mess.
I order the litter box on January 2, 2026. They were quick to charge me for box. Promised delivery in 7 days. Never heard back from them until I disputed charge on my CC. They emailed and said box would be send in two weeks. Got notice on 2/13 label created, item still does not show as shipped.The company is a total SCAM, DO NOT ODER FROM THEM!!DO NOT order from this company. They now have created a label for my shipment over two weeks ago mid February and my item has not shipped. Trust Pilot is letting them post false responses to reviews as the company does not answer the phone listed or emails.
I placed an order on Feb. 15th and despite their clearly stated shipping policy (typically ship within 2 days, delivery expected between 3-7 days), as of the 27th I have not only not received my order but a tracking number hasn't even been created. I reached out to their support email on the 22nd and again on the 26th. The only contact they've made with me after the confirmation email was in response to my email on the 22nd and that was just to tell me to be "patient and wait." I tried calling their support number and no one picked up. There was no recording to let me know I'd called the correct business and when I was told to leave a message, I was immediately told their mailbox was full. This is becoming unacceptable and if it's not resolved I'm going to have to do a charge back on my credit card. I see reviews that seem real of people who had positive experiences ordering from Furrbby but the company's heavy use of AI generated images makes me question the authenticity of these positive reviews. I see other people who also feel like they've been scammed. I hope posting this review somehow gets their attention and my order gets fulfilled because contacting them through email and phone hasn't helped.
I paid a ridiculous amount of money for the litter liners bc I wanted them to fit the litter box. They added $10 for shipping, so at this point I was into almost $50 for a small box of cat litter bags. But I needed them, fast, and wrongly assumed I'd receive the box pretty quickly since I'd been gauged for the postage. Weeks later, after multiple emails from me asking for updates, the very expensive bags had not even shipped. I threatened to report them to the BBB and others and finally got a response. They say they're going to eventually refund the money. I'll keep checking until they do. Felt very shammy.
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Furrbby – Premium Stainless Steel Pet Products, Designed for Pets & Planet
Founded in 2024, Furrbby is a leading pet industry brand specializing in high-quality stainless steel products. We design clean, hygienic, and sustainable pet essentials—like litter boxes, feeders, and water fountains—with your pet’s natural instincts in mind. Our products make pet care easier, safer, and hassle-free for owners while keeping pets happy and healthy.
Committed to eco-friendly innovation, Furrbby uses recyclable and renewable materials to support a healthier future for pets, pet lovers, and the planet.See more
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