I ordered a raincoat and it took 20 days to arrive. It was way too small (a 3xl for my 30 lb dog!). I even emailed them with my measurements before the order went through to make sure it was the correct size, and they assured me it would be the perfect fit.I have sent multiple emails trying to return it. I finally got a response, with them wanting to send me the “correct size” for just $15 for shipping and to return my original one. I said I didn’t want to get another one, worried it won’t fit either and I’ll have to spend another $15 to return that one as well(which btw, when you order it says the shipping is $5). Now they’ve sent an invoice for $15 to send me another one, ignoring my emails to just make a return. The raincoat is cute, and I did wish it fit, but it took way too long to receive it and the customer service is below par.
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