I’ve had an outstanding experience with the customer service team at Furryking. I ordered an XXL coat for my 30kg Groodle Ruby. The coat arrived quickly, it is well made, easy to put on and take off, and it’s a gorgeous pink colour. I used the size measurements provided and the coat fitted perfectly around Ruby’s chest. Unfortunately it just wasn’t long enough to cover her back. I sent an email to the customer service team explaining my issue and asking if there was an XXXL size. They responded quickly, professionally, and with apologies they didn’t have a bigger size. I was then offered a no questions ask refund less $10 to cover the return shipping - which given I hadn’t paid any postage to have the coat delivered, this seemed more than fair. The refund was processed really quickly and I can confidently say I’ve had an incredibly positive customer service experience. Thank you Furryking, I’m disappointed Ruby won’t get to use your lovely coat, but I certainly won’t have any hesitation recommending you to all my doggy parent friends. 🤗 Keep up the outstanding level of customer service - it’s rare.
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