I ordered the Colossal Curvy Clawer in March of 2025. Unfortunately, I did not try to assemble it until I relocated to Portugal in June. When I tried to put it together, I discovered that the hardware supplied did not contain the screw for the base. I contacted the company and asked them to send me a replacement screw to my new address overseas. They told me that they only shipped within the US, despite the fact that the screw was supposedly being sent from China. I was not able to find the proper size screw anywhere in Portugal. So, I had to arrange for the replacement to be sent to my sister in the US, who would then have had to send it to me in Portugal. Over two months later, my sister had still not received the screw, and I had in the meanwhile had to purchase a scratcher from another seller since my cats are accustomed to having one. Customer Service was extremely rude to me when I contacted them. Since the scratcher was useless with a stable base, I filed a dispute with my financial company and received a refund. However, this whole experience has left me feeling very negatively towards this seller. This was their fault, and they ended up being very rude and not helpful at all.
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