I regret purchasing the FurryTail water fountain. It requires proprietary filters that only work with this specific model, which is already frustrating. On top of that, the filters attach to two tiny plastic pieces that aren’t clearly marked as separate from the filter itself. When I changed the filter, I accidentally threw those parts away, thinking they were part of the used filter.I reached out to the company three months ago to request replacements. After several emails and sending them photos to confirm the correct parts, they said they'd ship them to me—but nothing ever arrived. Now I’m stuck with a completely unusable fountain and zero support from the company.Don’t waste your money. Poor design, poor instructions, and even worse customer service. I wouldn't recommend this fountain—or this brand—to anyone.
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