I'll preface this by saying I finally received the product but it took about 2 weeks longer than it was supposed to and I still never received my order number or tracking number. After finally succumbing to Instagram marketing, I decided to purchase the wavy cat scratcher. It's fine, feels flimsy. After purchasing, I never received an email confirming my order. I was unable to search for my order information by plugging in my email on their website. I reached out to customer service and it took about 3 days for them to actually get back to me, And they still didn't provide the information but rather asked me to rest assured because "the product you purchased has been dispatched, and the tracking information will be updated gradually" (What Is that response?) and STILL never provided an order or tracking number. Don't be fooled by the recent wave of positive reviews, I can almost guarantee that those are fake given the days between and consistent five-star rating.
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