The customer service I received from this company is negative star. Sparing details, I placed an order then cancelled directly after. I then placed another order. I went back and forth with the customer service department for weeks. They assured me that my first order has been cancelled, but it still has not. They also made a mistake with my second order and the entire matter remains unresolved as FurryTail has decided to stop responding to my support requests. Also, they don't have a phone number. After weeks of nonsense and them ghosting I will never do business with this company again. Not to mention, my cat isn't interested in the colossal cat scratcher. My purchase ended up a colossal mistake.
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