I had ordered two shirts of the same size. When they arrived, I tried them on, and one was the correct size, the other one was by far smaller.The size guide on the website showed exactly the same measurements for both shirts.When returning the One a shirt that is too small, they want to deduct €10 returning fee and some other €10 that was never explained to me. So for the €70 shirt my refund should have been only €50.After contacting customer service both by email and phone, I figured that the phone service was not available at the times given on their websiteI expected to send a small shirt back at no cost for me. Unfortunately, this has not happened. The customer is held liable for an error in sizing and an error in communicating, correct measurements on their website This is ridiculous
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