FINALLY GOOD NEWSOn 24th of April I was finally contacted by them because of this review: apologies explanation etc. He said he'd asked internally why they hadn't offered me a 50% money back.I was offered 3 new panels or all my money back.I said 3 new panels wasn't an option anymore as at that very moment an electrician was installing them & cutting off plugs as it was a replacement for storage heaters: we just couldn't wait any longer. Doesn't look great with the damages etc but we'll get used to it like buying second hand stuff.So I accepted the money back offer meaning 3 free panels heaters: tbh that's generous!I've decided to move from 1 star to 3 stars: I think that's a fair assessment.The full refund was received today 28th April 2025: that's swift!---------‐--------Very disappointed in this company.I bought a panel heater a couple a years ago with no problems so this time I bought 3: a 2000w one and two 1500w ones.It arrived in 3 separate boxes. The packaging looked good and undamaged.Unfortunately als 3 panels had dents over them.The 2000w was seriously damaged.Some damage was strange as it was in the best protected area (polystyrene)It gave me the feeling I was the receiver of previous rejects.I complained by email and got a quick reaction asking for a collage photo. Send them a collage (6 photo's) with the damage on the 2000w. Since then total silence. I asked several times.... they just ignore me.What's the point of quickly asking for proof (27-3-2025) and then ignoring you?9 days sofar ... Day 16 ... Still no reply...Day 26.... total silence!
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At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
