This company moved the hot water tank into my loft and 2 days later the water was coming through the ceiling of my new refurbished shower room. ( May 6th) The emergency plumber came out and they had not turned off a valve to the water tank and they had left the water flush pipe from the tank under the loft insulation. So the water found its way through my new spotlight and ceiling. They still have not given me and insurance contact details, my house stinks of damp and they are not responding to requests. I now have a ruined new bathroom and damp in the walls and skirtings. This company are part of a government eco4 scheme and their customer service is shocking. I will now report them to Trading standards and Trust Mark. They must have liability insurance so this is simply shameful. (12th June) Still no insurance details……….Plus the emergency plumber sent by them from Home Heat took £660 for a new valve and Labour, he clearly saw a single woman and saw cash signs. I have asked him for the money back, as he was clearly a crook and he is refusing to refund my money. I have not seen a valve or had work done. So I now have a ruined bathroom and down 660 pounds. Avoid!!
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