fwrd.com

Insane bait and switch

I purchased a pair of boots at the end of September, discounted at 50% off. I received them, tried on one of the boots on carpet, didn't like the fit, placed promptly back in box. I shipped them back in new condition, neatly repackaged with the original plastic bags and tissue paper, the very next day. It arrived at their returns warehouse where it sat for over a week. I received a cryptic email asking for my order reference for two sizes? I replied with the order reference for my single pair of boots. They claimed that they received two different sizes, couldn't approve the return, and told me to file a dispute through my bank? I did, and two weeks later, they asked about the dispute and that they would investigate and respond. Then, without further communication, they returned the pair of boots, without the original tissue paper or plastic wrap, and now they are two different sizes AND they are for the same foot (right foot). That they are for the same foot was never mentioned during our 10+ email chain? It is well over 2 months later, the middle of November, still unresolved. I don't know why in their mind I would have swapped a pair and kept two differently sized left-only boots instead of them making a mistake at distribution and processing? They sent a wrongful pair and resorted to gaslighting me? Like a nightmare stalker ex??

Date of experience: Nov 15, 2025