Review Time
I am very impressed with the shipping. I’ve ordered something on Saturday night. It was already delivered on Monday afternoon at no additional shipping cost. Product is amazing and well packaged. Just wow
Top 5 reasons for doing business with FWRD.1. Great Selection.2. Super Fast Shipping. 3. Excellent Return Policy.4. Short wait times when calling.5. Customer Service is Superb (rare these days).I recently had an issue with a promo code. I called FRWD and they felt my frustration. Not only did they fix the problem right away, they gave me an additional 5% off when they didn't have to. The person that helped me was professional and understanding. She turned a negative into a positive.This is a company that understands that Service is More Important than Product. I will not purchase my shoes anywhere else.
I placed a pre-order with FWRD, charged in AUD and the order was lost in transit. The refund was issued in USD without prior consultation. Due to exchange-rate timing, the AUD amount returned was significantly lower than my original charge.After several days of correspondence, FWRD said they could not address the discrepancy, pointing to PayPal/bank fee. Communication was polite, but accountability was lacking.
I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly without even putting a request in. Refund was processed the same day they received the item. They also actually have a customer service number!!! Out of all of the nontraditional luxury retailers, FWRD truly stands out.
What an awful, horrible company this is! We never received our order but they charged us for it anyway. They initially promised to give us a credit, but they first wanted us to agree to not dispute the charge. We didn't trust them, so we disputed it. Even though they said they would cooperate with us, they instead did they opposite. They tried to tell our credit card company that we received the delivery, even though they had never provided any proof of delivery. They are liars, don't trust them.
I ordered the wrong size shoes for my husband for Christmas, not once, but twice! FWRD’s customer service responded quickly to me in both instances, offered to let me return one item at no cost to me, and cancelled the other item before I was even charged. The shoes we received, although the wrong size, were exactly as pictured. Based on this, and the excellent customer service I received, would highly recommend this company!
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