I ordered 2 different action figures and was sent 2 of the same one. In order to get the other one I purchased I was expected to become a de facto F.Y.E. employee & have to go find a printer to print labels,repackage their mistake,go stand in line at the post office on my lunchbreak or when it’s packed on Saturday,pay to have it returned and then wait 7-14 days for F.Y.E. to receive and inspect the item before they would send me what I originally ordered. All because they messed up. And for an item that cost less than 20 bucks I am expected to jump through hoops? That should be their tagline. “F.Y.E.-when we screw up we make you jump through hoops to get what ya ordered because we already have your money suckers” I would read F.Y.E. Reviews and proceed with caution. They don’t care about their customers. Your only recourse is email communication which can take 4-7 business days. What does that tell you? They aren’t busy replying to people emailing to say what a great experience they had. There’s no humans to talk to. The customer service line is a recorded message telling you to use the “contact us” email which generates generic replies. I will spend my collectible money elsewhere. It’s 2024. No one needs to put up with arcane shipping and return policies from a company who can’t put 2 correct items in a box.
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