Review Time
My item is stuck in limbo somewhere with the USPS. While this has nothing to do with FYE, the problem is... FYE took a week & an email before the item was shipped out. The package is lost. It's been a month and the USPS requires the original label (which I don't have) to file a claim and FYE refuses to file it and won't refund. Stay away from this company. Poor business practices. You'll be taking a 50/50 chance of receiving the item or a headache in dealing with them. Take your pick!
My item is stuck in limbo somewhere with the USPS. While this has nothing to do with FYE, the problem is... FYE took a week & an email before the item was shipped out. The package is lost. It's been a month and the USPS requires the original label (which I don't have) to file a claim and FYE refuses to file it and won't refund. Stay away from this company. Poor business practices. You'll be taking a 50/50 chance of receiving the item or a headache in dealing with them. Take your pick!
Don’t sign up for the backstage pass they don’t save you money. Some of the workers will tell you it’s completely free it’s not it’s free for the first 30 days then it’s about $11 and I’m sorry but $11 for only a 10% discount is a complete waste of money if you were to actually get 10% cash back maybe but you don’t I tried signing up and had friends try and we never once saved money. If you want to save money you would have better luck looking on the website it’s so much cheaper.
I ordered 2 different action figures and was sent 2 of the same one. In order to get the other one I purchased I was expected to become a de facto F.Y.E. employee & have to go find a printer to print labels,repackage their mistake,go stand in line at the post office on my lunchbreak or when it’s packed on Saturday,pay to have it returned and then wait 7-14 days for F.Y.E. to receive and inspect the item before they would send me what I originally ordered. All because they messed up. And for an item that cost less than 20 bucks I am expected to jump through hoops? That should be their tagline. “F.Y.E.-when we screw up we make you jump through hoops to get what ya ordered because we already have your money suckers” I would read F.Y.E. Reviews and proceed with caution. They don’t care about their customers. Your only recourse is email communication which can take 4-7 business days. What does that tell you? They aren’t busy replying to people emailing to say what a great experience they had. There’s no humans to talk to. The customer service line is a recorded message telling you to use the “contact us” email which generates generic replies. I will spend my collectible money elsewhere. It’s 2024. No one needs to put up with arcane shipping and return policies from a company who can’t put 2 correct items in a box.
I bought a lot from FYE as Christmas Gifts, and the cashier explained I could save some money/earn a discount on the items I was buying if I signed up for their subscription service. Most subscriptions I sign up for when buying things don't cost, and the cashier never told me otherwise, so I agreed. He also never told me how much I'd be actually saving until he had already signed me up for the service.The discount wasn't even worth the subscription cost. It was only like $5 or less, and I had bought about $60 worth of items. Had I known it would only save me that much, I would have said no. And then I saw how much they charged me. $12 a month is outrageous for a place that I visit maybe once every few months. Not only that, the only way to cancel, is to go through customer service by calling or emailing. I tried to look for other ways, as I prefer canceling myself. I feel confident with my other subscription services because I have the ability to cancel when i want. But FYE makes accessing your account near impossible.I'd be more likely to consider it if the savings were worth what you're paying to get the service, and if there was a more convenient way to cancel. I'm more inclined to trust them because I have the freedom of being able to cancel when I want, and not have to jump through loops trying to find another way to do itWhen it literally should not be hard for me to do myself?Case in point, it's not worth it, never sign up for it if they ask.
Horrible. They lied about having knight rider and they don't get of the computers to check in the back room lazy at basset place. And get this. I hope they know the one qt basset place here in el paso smell horrible like some one is doing weed in there. Get some air fresheners yeeesh
I ordered an item and it said it was delivered at front door/porch and package was not there. I contacted customer service and all they said was to open an investigation with USPS. USPS said was that it was delivered, so there was nothing they could do. Fye has an automatic response to respond to email by just repeating that I keep opening investigation with USPS. They did not offer any help, replacement, or refund, so now I’m just at a loss of the product and money. Never trust or order from FYE.
❌👎❌👎❌ Fye company is completely pathetic company, from the top down.No customer relations, VERY RUDE IGNORANT AND TOTALLY DISRESPECTFUL STAFF, FROM THE TOP DOWN.COMPLETELY INCOMPETENT STAFF.THEY HAVE ZERO PEOPLE SKILLS, ZERO CUSTOMER RELATIONS SKILLS, VERY VERY UNPROFESSIONAL . CAN NOT EVEN PROFORM , BASIC TASK.CHECK OUT THERE REVIEWS ON THE BETTER BUSINESS BUREAU WEBSITE.HORRIFIC COMPANY 👎❌👎❌👎❌👎
They used to be a great place to buy video and music. Their stores have been transformed into a place for selling nerd junk rather than a real video store. Video selection is now small and disappointing. Read my review on Google about their return policy problems. Stay away from buying the Backstage Pass. It is no longer worth the price with their minimal selection of titles. If you must get it, cancel it after the trial period.
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