Purchased two of these, but one had a non-functional GPS locator and the battery lasted only about 6 hours. I followed all suggested troubleshooting steps and the guidance from the support team, but nothing resolved the issues. It was clear that one of the items was defective, yet the representatives were unwilling to replace it despite it being under warranty. They kept insisting I restart the devices, which didn’t address the battery or hardware problems. Ultimately, I canceled the service as I was only paying for frustration and poor support. I strongly advise others to avoid this company.
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