I visited a location for a late lunch and noticed that while other customers received numbers and were served at their tables, I was instructed to collect my tray from the service area. I wouldn’t typically mind, but balancing a tray, a bottle, and my bag made for an awkward and uncomfortable situation.
This isn’t the first time I’ve felt treated differently at this establishment. On multiple occasions, I’ve been overlooked by a specific server while waiting for my order. After serving others, they chose to count and rearrange items, prompting me to remind them that I was still waiting.
I don’t want to speculate on the reasons behind these experiences, but it’s truly disappointing when a visit that should be straightforward and enjoyable turns into an uncomfortable and frustrating ordeal.
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Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
