I had a very frustrating experience with Gainesville Coins.
I placed an order for PAMP gold bars and waited close to 15 weeks for fulfillment. During that time communication was inconsistent and unclear. Eventually I was told that the PAMP bars were not available and would not be available in the foreseeable future.
I was offered a substitution for a Comex branded bar along with a $2 adjustment per bar. I proposed a larger adjustment because the retail prices between the products were different, which they declined.
Instead of allowing the order to remain open, they informed me they would be canceling the order and issuing a refund, stating their terms allow them to cancel an order at any time. I never requested a cancellation or refund and had already been waiting nearly four months.
The biggest issue here was the communication and the handling of the order after such a long wait. Customers should be aware that orders can be canceled after extended delays even if you are willing to continue waiting for fulfillment.
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