Review Time
I had a very frustrating experience with Gainesville Coins.
I placed an order for PAMP gold bars and waited close to 15 weeks for fulfillment. During that time communication was inconsistent and unclear. Eventually I was told that the PAMP bars were not available and would not be available in the foreseeable future.
I was offered a substitution for a Comex branded bar along with a $2 adjustment per bar. I proposed a larger adjustment because the retail prices between the products were different, which they declined.
Instead of allowing the order to remain open, they informed me they would be canceling the order and issuing a refund, stating their terms allow them to cancel an order at any time. I never requested a cancellation or refund and had already been waiting nearly four months.
The biggest issue here was the communication and the handling of the order after such a long wait. Customers should be aware that orders can be canceled after extended delays even if you are willing to continue waiting for fulfillment.
I had a very frustrating experience with Gainesville Coins.I placed an order for PAMP gold bars and waited close to 15 weeks for fulfillment. During that time communication was inconsistent and unclear. Eventually I was told that the PAMP bars were not available and would not be available in the foreseeable future.I was offered a substitution for a Comex branded bar along with a $2 adjustment per bar. I proposed a larger adjustment because the retail prices between the products were different, which they declined. Instead of allowing the order to remain open, they informed me they would be canceling the order and issuing a refund, stating their terms allow them to cancel an order at any time. I never requested a cancellation or refund and had already been waiting nearly four months.The biggest issue here was the communication and the handling of the order after such a long wait. Customers should be aware that orders can be canceled after extended delays even if you are willing to continue waiting for fulfillment.
If you are planning to sell your items to Gainesville Coins beware that it will take at least 8-10 business weeks after your price is locked in when they arrive at their facility. If you make a call to their customer service they will refer you to their terms and conditions where this is outlined. I am not sure of any business model where this makes sense and is not overly relayed before you ship your items to them.
I ordered 5 platinum maple leafs in September acknowledging that it might not be until December before getting delivery. When I called about my order in December I was told they don't ship for the 2 weeks around Christmas due to increased package theft but they would be shipping my order in a couple of weeks. They assured me that everything was fine and they would fulfill my order. During this time of waiting my original $7500 order was now valued at around $12000 so I was concerned about them fulfilling my order, but they said they would. Eventually a few weeks ago they admitted that they don't have any platinum at all and had 90 orders ahead of mine that they also couldn't fulfill. I should have demanded that they ship me the equivalent value in either gold or silver since they had been stringing me along, but I was so upset by now I simply canceled the order. Basically at current prices I'm out about $4500. I asked them why their website still shows platinum maple leafs as available when they don't actually have the product and have no prospects of getting it. I was told that they meant to correct this but they still have not done so. So they are still taking orders for products they can't get. Shady practices. I have actually waited to write reviews about them until their check cleared, that's how little trust I have in them now.My advice is to deal with more reputable dealers and not be suckered by the slightly lower prices at Gainesvillecoins.Update on 3/2/26. I see they must have seen my reviews and NOW they show all platinum as unavailable.
Placed an order for silver rounds, this front company took my payment and never shipped my order, months later still waiting for a reply. Do NOT Buy from them, they do not have a good tract record. No replies to my phone and email inquiries.
I ordered 5 troy oz of Troy gold July 18th 2025. On site they listed 10-12 weeks, well it's double that now, they kept saying it would come in next week and it never had. With it being 5 months later I asked for a full refund and I believe it should be a FULL REFUND.
Ordered both Gold and Silver. I did understand that it would take up to 5-8 weeks to get the coins I had ordered. I started calling them after 8weeks had passed and they did send me some of what I had ordered. It has now been 11 weeks and I still can’t get them tonsend me the larger part of what they owe me. I’ve been contacting them everybweek for the last three weeks and every week they just tell me that it should be being sent later that week. Now they have canceled the order rather than sending it out. Of course the orice if silver has gone up around 15% more now than it was when I ordered it. Reckon that might have something to do with it. I don’t know for sure but I wouldn’t order anything from this business.
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