I encountered a medical issue and couldn't start my medication for three weeks. The app indicated that my next vial was being prepared. After attempting to pause the shipment through the app, I was assured it would be canceled. Unfortunately, I received it the next day. I contacted support again and was told I wouldn't be charged since I had requested to delay the second shipment and that my account was on pause. Fast forward a month, and the same situation occurred. The third vial is on its way after spending hours with support. I've been given the runaround about canceling my subscription—being told it’s paused and will only be officially canceled on the payment date for the next three months. The AI-generated app chats keep assuring me my subscription is paused, promising refunds, and directing me to their email for cancellation confirmation. I am extremely frustrated with their poor customer service and questionable practices.
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