Review Time
Love the customer service,the care they show you in nutritional doctor face time every month. They ask for blood work but isn't necessary. The doctors all seem great that I had face time meetings with. My only thing is it seems like the tirzepatide I get just isn't what it's supposed be. Other company I used before gala on much lower doses was really curbing my appetite. On gala I may lose a pound or two one week and gained weight a couple of weeks. Seems like the medicine isnt compounded exactly right n may be on the weaker side than what it's actually supposed to be. I think maybe link compounding pharmacy may be sending out a diluted tirzepatide.
They canceled my account even though I was on auto pay. I'm now waiting for my prescription to be shipped after manually making a full payment. They're still stating my account is canceled and now my prescription is late even though they have my money.
Three months in. Lost 22 pounds and no side effects. Love the tracking app for food and exercise tracking. I've always reached a real person if I call. I like the regular face to face with the provider each month at refill time. Coaching is a bit slim but it's helpful to touch base mid month. Small delay during holidays but still arrived when needed.
I encountered a medical issue and couldn't start my medication for three weeks. The app indicated that my next vial was being prepared. After attempting to pause the shipment through the app, I was assured it would be canceled. Unfortunately, I received it the next day. I contacted support again and was told I wouldn't be charged since I had requested to delay the second shipment and that my account was on pause. Fast forward a month, and the same situation occurred. The third vial is on its way after spending hours with support. I've been given the runaround about canceling my subscription—being told it’s paused and will only be officially canceled on the payment date for the next three months. The AI-generated app chats keep assuring me my subscription is paused, promising refunds, and directing me to their email for cancellation confirmation. I am extremely frustrated with their poor customer service and questionable practices.
This service has terrible communication. I've received phone calls, emails, and texts from multiple sources. The customer support team, located in another country, doesn't coordinate with the nurses, who in turn don't connect with the pharmacy or the patient advocate, all situated in different locations. After paying $600 upfront for three months, I received my first compound of Tirzepatide with L-Carnitine. Following just one injection, I suffered severe stomach cramps. When I reached out to the pharmacy and nurse, they mentioned sending a different compound, which was easier on my stomach. However, after a month of four injections, I saw no weight loss or appetite reduction. I requested a dosage increase, but my next delivery arrived with the same original compound and dosage. Despite my attempts to reach out to all contacts, no one followed through on the dosage change. I decided to cancel my service. I highly recommend looking for a more reliable provider. I plan to try a different program next!
This online weight loss program has been a major letdown, exposing me to unreliable medication delivery as per the agreed terms. Due to the program's failure to provide the promised dosage and service, I have initiated a full refund claim through my health savings account provider. 1. **Medication Dosage Issues:** I received medication at a lower dosage than what I paid for, undermining the effectiveness of the program from the start.
2. **Inconsistent Pharmacy and Syringe Supply:** The program's use of multiple uncoordinated pharmacies has resulted in significant inconsistencies. When I tried to increase my dosage, I received syringes of varying sizes, making accurate medication measurement nearly impossible and jeopardizing proper dosing. This inconsistency conflicts with the precise volume and dosage I paid for, making self-administration unfeasible.
3. **No Resolution Despite Multiple Attempts:** I have repeatedly tried to raise these serious issues with the support team through calls and written messages. Unfortunately, my concerns have been largely ignored or unresolved, reflecting a lack of care for patient satisfaction.
The registration was straightforward! Up to now, the experience has been excellent, and the quoted price remains favorable for an extended period, unlike other services that offer a low introductory rate followed by a significant increase.
The process was straightforward, and the providers followed up effectively. The online video appointments allow for personal interaction with providers and coaches! Medications arrived as expected, albeit slightly slower during the holidays, but still on time. The pricing for three months was consistent with what was advertised and billed. I really enjoy the app; it offers valuable information and helps me stay focused on my dietary goals. After two months, I've lost 15 pounds, which is very motivating.
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