Review Time
Rex was the second agent I dealt with and was super helpful. He called and messaged me several times with options and updates. The first person not so much. I initially found prices on the website that were not available when I called. The agent didn’t have a reason why they would have flights and prices on their site that were not available. He did not follow up.
Rex was the second agent I dealt with and was super helpful. He called and messaged me several times with options and updates. The first person not so much. I initially found prices on the website that were not available when I called. The agent didn’t have a reason why they would have flights and prices on their site that were not available. He did not follow up.
I had such a great experience with Rex from Galaxy Flights that I just had to leave this review on Trustpilot.I was struggling to find an affordable ticket from London to Canada that included 1 check-in bag (23kg), and no matter where I looked, I just couldn’t get a good deal. Rex personally called me and took the time to sort everything out. He provided multiple options, clearly explained them, and made it so easy for me to choose exactly what I was looking for on the best travel dates.What really stood out was how patient, professional, and genuinely helpful he was throughout the whole process. He found me an affordable rate with everything I needed — stress-free!Thank you, REX — you are 5 star!
I’ve been booking my travel through galaxy flights for many years now and the service has consistently been exceptional. I always feel completely looked after and well informed at every stage of the process.Most recently, when I missed a flight due to unforeseen circumstances, everything was handled quickly and calmly on my behalf. A new flight was arranged without stress, and I was kept updated throughout. That level of responsiveness and care is invaluable when travelling.It’s reassuring to know that someone experienced is managing the details behind the scenes. Professional, efficient, and genuinely supportive — I wouldn’t book my travel any other way.
Booked flights with them paid them the price asked for when I talked to agent on the phone on 29 November 2025 phoned them a week later for etickets they said because it was special fare etickets were on hold kept phoning same answer on 11 /02/2026 phoned them why tickets had on been issued they said i had to pay another 1150 pounds at no time on the phone when I talked to them since November did they say to me about extra payment may it was in my original email but never mentioned this when I was on the phone to them bad people to deal with stay away and check your emails if booking with them i would not use
Jacob looked after me very well . There was a mix up with the name on the ticket which caused quite a degree of stress , but Jacob was good to good word and got it sorted out for me in good time to allow us to relax and look forward to our trip of a lifetime . Very good attention and customer care
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Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
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